TRUE News & Views
British Gas pays £20m over prepayment meter force-fitting scandal. British Gas has agreed to pay £20m into a redress fund and compensate customers to settle an investigation by the energy regulator into the forced fitting of prepayment meters. Ofgem found the company had "failed to meet the standards required" when installing the meters and had breached licence conditions specifically aimed at protecting customers in vulnerable situations. Three years ago it emerged that debt agents working for British Gas had broken into the homes of vulnerable customers to fit prepayment meters. British Gas has apologised, and the complete settlement package will cost the company up to £112m in payments, compensation and writing off customers' debt. In 2023, the Times revealed how agents working for Arvato Financial Solutions, on behalf of British Gas, had forced their way into the home of a single father of three to install a prepayment meter. After establishing the property was unoccupied, an undercover reporter observed the agents work with a locksmith to force their way in and install a meter. The scandal was industry-wide: 40,000 customers had a prepayment meter installed without permission between 2022 and 2023. Suppliers including EDF, E.On and Scottish Power have already agreed to pay compensation. Ofgem investigated and subsequently banned the practice of fitting prepayment meters without customers' permission in high-risk households.
New UK broadband service offers millions superfast internet for just £21 – and you don't need full fibre Vodafone has added a 5G internet service to its broadband portfolio – covering millions more homes. Vodafone has launched a 5G Broadband service to provide full fibre-like speeds to homes that are unable to get full fibre internet itself. This will open the door for around 3.7 million homes in the UK to get a better service. VodafoneThree has expanded its broadband offering in the UK with a new 5G service designed for those unable to access full fibre. The Vodafone 5G Broadband package provides full fibre-like speeds, but as it uses the provider's mobile network, it doesn't need to be installed or cabled into a property. Vodafone 5G Broadband Vodafone 5G Broadband: at Vodafone Ltd From £21 per month over 24-months Vodafone's new 5G Broadband service is capable of speeds up to 150 Mbps and doesn't require any cabling or installation. Just plug in the Power Hub and away you go. The first offers speeds of up to 50 Mbps. This can be paid over a 24-month plan at the mentioned £21, or on a 30-day basis, for £30 per month. Alternatively, step up the speeds and you can get 150 Mbps for just a pound or two more. It's priced at £22 per month over 24-months, or £32 per month on a 30-day rolling contract. These are offered in addition to Vodafone's full fibre broadband plans, giving UK customers choice on the service that suits them (and their location) best.
Ovo sold to Eon and founder to net £300m Combined business to serve 9.6 million customers as bosses insist takeover is ‘not about scale’ The founder of Ovo Energy is in line to land a £300m payday from Eon’s takeover of his company. Stephen Fitzpatrick, who founded Ovo in 2009, will receive the sum after Eon said it would take on the home retail business of Britain’s fourth-largest gas and electricity supplier. Terms of the deal were not disclosed, though it is thought to be worth close to £600m. Mr Fitzpatrick owns just under 50pc of the company and is still owed £30m under a licensing deal to use the Ovo brand. The takeover will hand Eon an additional four million customers, bringing its total to around 9.6 million to overtake Octopus as the country’s largest energy supplier. A former City trader, Mr Fitzpatrick has grown Ovo into one of Britain’s largest energy companies after acquiring SSE’s retail business for £400m in 2020. However, the company has been beset with financial problems in recent years, posting a net loss of £135m in 2024. Last year it warned that a “material uncertainty” clouded its future because it was having difficulty meeting financial resilience targets set by regulator Ofgem.
Major UK broadband provider teeters on edge of collapse as 250,000 homes at risk. A prominent UK broadband provider serving 250,000 customers is teetering on the edge of administration with £2.7million in debts. Pulse Fibre Ltd - which provides services to over 250,000 households - is battling for its survival. The broadband company is in crisis after accumulating millions of pounds in debt. It has filed a notice of intention to appoint administrators.
A MAJOR energy supplier is developing plans to combine with a rival company in a bid to create Britain’s largest energy supplier. If the plans go ahead, the merger between E.ON and rival Ovo Energy would create a group with a larger customer base than British Gas and Octopus Energy. Meanwhile, other parties may still be interested in Ovo Energy, which has been trying to get cash or a sale of its retail business. It has been reported that Utility Warehouse, are also interested in a deal with Ovo Energy.
Just a reminder folks for all my EV people: If you have an electric car, from 1st April your road tax will go up from zero to the same rate as petrol cars at £195!!! 😱 However, If you tax your car this month it will be free for the next 12 months... You simply go to the gov.uk car tax renewal site, and say you want to tax your car without a reminder letter. You will need the V5 document reference number to hand. It will warn you you are renewing and may have to pay, but it will be free.
The month of Love ❤️ Recommend friends or family to me and they can get up to £200 off next month's energy bill, you will receive £50 off your energy bill for each referral.
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OVO Electricity and OVO Gas Ltd have agreed to pay a total of £2.37 million in compensation and redress payments after Ofgem identified a number of failings in how the supplier handled customer complaints. The regulator identified that 1,395 OVO customers were affected by issues including lengthy delays in addressing complaints, in some cases up to 18 months, and delays actioning the Energy Ombudsman’s decision when complaints were progressed. OVO will pay £378,512 in compensation directly to affected customers and has also paid an additional £2 million to the Energy Industry Voluntary Redress Scheme in recognition of the severity of consumer detriment caused. Is now the time to switch? Get a review at www.truesavings.co.uk
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